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The ORAL INFORMATION MANAGEMENT (OIM) Model
You can use OIM tools to enable illiterate and innumerate adults to safely and confidently use financial services, including digital ones.
These tools may include, but are not limited to the use of pictures, icons and stories.
We will work with your team to map the gaps between the written materials used in your service delivery, and the users ability to process them.
During the process knowledge is transfered from pioneering community members to others.
At the end of this process, we provide you with a complete solution that has been rigorously tested and offered with a rollout plan which includes a piloting with training for your staff.